What stays on your iPhone
Pourwell is provided by Hyperstatic LLC. You do not need an account, and we do not operate a server for the game. Apart from the optional play statistics described below, Pourwell sends nothing to Hyperstatic, and the app contains no advertising, tracking or third-party analytics SDK.
Your levels, bests, daily results, play history, unfinished boards and settings are saved in Pourwell’s own storage on your iPhone. Every board, including each day’s daily, is created on your iPhone, so the game works without a connection.
From version 1.0.2, Pourwell also keeps your play statistics choice, whether the invitation is due or has been shown, and when you first opened version 1.0.2 or later (or that you played an earlier version). While sharing is on, it also keeps unsent counts, the week and day it last counted, and which levels and first daily it has already counted, so nothing is counted twice.
Play statistics
Pourwell 1.0.1 and earlier send no play statistics. From version 1.0.2, Pourwell can share anonymous weekly play totals with Hyperstatic LLC, but only if you choose to. Sharing is off by default in every country, and nothing is counted or sent until you turn it on.
Once you have finished level 3 or a daily puzzle, Pourwell shows one invitation to help improve the game, with two choices: Share play stats and No thanks. No thanks, or leaving without choosing, keeps sharing off, and the invitation is not shown again. You can change your choice at any time with Share play stats in Pourwell’s Settings. Your choice does not change the game, its features or its price.
If you turn sharing on, Pourwell counts:
- Levels: for each of levels 1 to 48, starts, restarts, finishes, finishes at par, hints, undos and boards left unfinished, and the first time your iPhone reaches and finishes it. When you turn sharing on, the levels you had already reached and finished, and your first finished daily, are counted once. Later levels are counted together.
- Daily puzzles: starts, restarts, finishes, finishes at par, hints, undos, puzzles left unfinished, shared results and your first finished daily, plus opening your play history and past days.
- How long boards take to finish, in rough ranges; the local hour and weekday when a board is finished; how many days your iPhone played; and how long each visit lasts, in ranges.
- The full game: when its offer opens and from which screen, taps on Unlock, completed, cancelled, pending and failed purchases, and Restore purchase taps and results. When you buy it, rough ranges for how far you had got, how many dailies you had finished and how many days you had been playing.
- Opening Levels and Settings, reaching a locked level, choosing to keep playing the free levels, and each time Pourwell asks iOS to show Apple’s rating prompt.
- Once a week: that your iPhone opened Pourwell that week, whether it was also counted in an earlier week and roughly how long ago you started; your sound, haptics, fast pours and color symbols settings; whether you own the full game; and how far you have got and how many dailies you have finished, in ranges.
- Also once a week: the app version and language, your iPhone model and iOS version, and your country, which Cloudflare determines from the connection.
Each count is added to its own total for the week (UTC). Totals are never combined with each other: we can see how many sharing iPhones were in France in a week, or how many players finished level 12, but not how many players in France finished level 12. Pourwell never sends names, your Apple Account, payment details, advertising or device identifiers, exact times or your boards. We call these anonymous play statistics because the totals contain no identity and we do not try to link them to anyone.
We use these totals only to improve Pourwell. They are never used for advertising, marketing, tracking, personalized offers or combining your activity across apps. We rely on your consent for this optional sharing.
Counts are sent only while Pourwell is open. Until then they wait on your iPhone. Turning sharing off deletes those unsent counts and the record of the last week your iPhone was counted, and cancels pending uploads. Pourwell keeps its note of what was already counted, so turning sharing on again does not count it twice. Totals already received are part of unlinked weekly totals; we cannot trace them back to you or remove your contribution individually.
Our statistics service is hosted by Cloudflare as our processor, separately from this website. Delivering any network request involves processing connection information, including your IP address. For the country count, Cloudflare tells our service which country a connection comes from; we never read or keep IP addresses with play statistics, and request logging is turned off. Cloudflare separately processes connection information to deliver and protect its services. The statistics database stores data in the EU; Cloudflare’s network and our administration can involve processing elsewhere, including the US, under Cloudflare’s Data Processing Addendum. Weekly totals are kept with no set deletion date so that one year can be compared with the next.
Purchases
The full game is a one-time in-app purchase, sold and billed by Apple through the App Store. Pourwell receives the purchase from Apple to unlock the full game and never sees your payment details. Restore purchase asks Apple for a purchase you have already made.
Apple services
Apple processes information for its own services, including the App Store and device backups, under Apple’s privacy policy. Device backups may contain Pourwell’s saved progress, depending on your backup settings.
Pourwell does not upload crash reports to Hyperstatic, and apart from the optional play statistics it sends no usage information. Depending on your Apple sharing settings or use of TestFlight, Apple may provide developers with app diagnostics, crash reports, feedback or aggregate App Store statistics.
When you contact support
If you email [email protected], we receive your email address, message and any attachments you choose to send. We use correspondence to respond to requests and investigate problems. Email is handled by our email-routing and mailbox providers. We keep it as long as that support purpose and any legal obligations require, and you can ask us to delete it.
Your choices and deletion
- Turn sound and haptics on or off in Pourwell’s Settings.
- Turn play statistics on or off with Share play stats in Pourwell’s Settings.
- Deleting the app removes its progress from your iPhone. Device backups can keep a copy.
- Your purchase stays with your Apple Account. After reinstalling, open Settings in Pourwell and tap Restore purchase.
- Contact us about support correspondence. Hyperstatic cannot read or erase anything on your iPhone remotely.
Where data-protection rights apply, you may contact us about access, correction, erasure, restriction, portability or objection, and you may complain to your local data-protection authority. We cannot identify your contribution to unlinked play totals and do not ask for extra information to reconstruct it.
This website and policy updates
These pages are hosted by Cloudflare. Visiting them sends normal web-request information, such as your IP address, browser details and requested URL, to the hosting service for delivery and security. The pages do not add an advertising or analytics SDK. See Cloudflare’s privacy policy.
This policy describes Pourwell 1.0.2 and earlier versions. We will update this page and its date when the app’s data practices change.
Privacy questions: [email protected] · Hyperstatic LLC.