Contact
Email Keep On support
[email protected]Describe the screen, what you did, what happened, and what you expected. A screenshot is useful when the issue is visual.
Privacy-safe diagnostics
In Keep On, open Settings → Support. The app can prepare a support message containing the app and iOS versions, device family, active-habit count, counts of Apple Health and Screen Time habits, notification status, and backup status.
It excludes habit names, notes, schedules, check-in history, Apple Health values, Screen Time selections, Apple Account details, and device identifiers. Review the message before sending and remove anything you do not want to share.
Common fixes
A widget is stale, shows an error, or does not react
- Open Keep On once and wait briefly so it can publish a fresh shared snapshot.
- Confirm the habit still exists and is scheduled for the current period.
- For an Apple Health habit, confirm Health permission is allowed and the source has a value for today.
- If the widget remains stale, remove it, add it again, and email support with a screenshot.
iOS decides when widgets refresh. Interactive manual habits should update directly; automatically tracked Health and Screen Time habits may need the app to refresh their source.
Apple Health shows no value or needs attention
- Open Apple Health and confirm the measure contains a value for the current period.
- In iOS Settings, review Keep On’s Health access and allow the specific measure attached to the habit.
- Return to Keep On and pull the relevant screen into the foreground so it can refresh.
Keep On reads selected supported measures and never writes to Apple Health. A manual correction changes Keep On only.
A Screen Time habit cannot update
- Open the habit and confirm a Screen Time selection and threshold are still configured.
- Review Family Controls permission in iOS Settings.
- Re-select the apps, categories, or websites if iOS reports that the private selection is unavailable.
Apple keeps the identity of your selection private. Keep On learns whether the threshold crossed, not your exact usage timeline.
The Apple Watch is not showing current habits
- Keep the iPhone and Watch nearby and connected.
- Open Keep On on the iPhone, then open Keep On on the Watch.
- Use the Watch refresh action if the screen says the snapshot is stale or unavailable.
- Confirm the Watch app remains installed in the Watch app on iPhone.
Reminders or notification actions do not arrive
- Confirm notifications and badges are allowed for Keep On in iOS Settings.
- Open the habit and confirm at least one reminder time is enabled.
- Confirm the habit is due in the current goal period.
- Open Keep On after schedule changes so pending reminders can be rebuilt.
Automatic backup needs attention
- Confirm the iPhone is signed into iCloud and iCloud Drive is enabled.
- Open Settings → Backup & Restore and try again on a steady connection.
- If an item is still downloading, wait briefly and retry.
Keep On recovery backups are not live sync. Restoring is a deliberate action that replaces the current local habit data after confirmation.
A purchase or restore does not appear
- Confirm the App Store is using the Apple Account that made the purchase.
- Open Settings → Purchase & Restore and choose Restore Purchases.
- Check the network connection and try again if the App Store cannot load the product.
Keep On grants paid access only after StoreKit returns a verified result. Purchase failures never delete habits.
Data, backup, and deletion
Delete a habit from Settings → Manage Habits. To remove recovery copies Keep On created, open Settings → Backup & Restore, turn automatic backup off, and confirm removal. Delete manually exported files separately in the Files app.
Remove Apple Health, Screen Time, notification, or badge access in iOS Settings. Deleting Keep On removes its local app container subject to Apple’s normal device and backup behavior.
Read the complete Privacy Policy for what each integration can access and what is excluded from backup.
Support page last updated August 1, 2026